Last updated: July 2026

Soft Virtual Library ("SVL," "we," "us," or "our") respects your privacy and is committed to protecting it through this policy. This document explains what information we collect when you visit svl.com.pg, why we collect it, and how we handle it. By using our website, you agree to the practices described below.

Who We Are

Soft Virtual Library is based at PO Box 1594, Waterfront, NCD, Papua New Guinea. If you have any questions about this policy or how your information is handled, you can reach us at marketing@svl.com.pg.

Information We Collect

Most of our website is available to browse without giving us any personal details at all. That said, when you sign up through one of our landing pages, such as those tied to a new product launch, we will ask for your email address and phone number. We use this information to keep you updated on our products and services, share news about upcoming launches, and send occasional marketing communications.

We also use cookies and similar tracking technologies on our site. These help us understand how visitors use svl.com.pg, remember your preferences, and improve the overall experience. You're welcome to adjust your cookie settings through your browser at any time, though disabling certain cookies may affect how parts of the site function.

How We Use Your Information

We use the information we collect mainly to communicate with you about our products and services and to understand how people are engaging with our website so we can make it better. We do not sell your personal information to anyone.

Sharing Your Information

We work with a number of third-party marketing tools to help us manage our communications and analyze website traffic. These providers process your information on our behalf and only for the purposes we've described here. We don't hand your details over to outside parties for their own independent marketing purposes.

Your information may also be stored using cloud infrastructure providers such as Amazon Web Services and Google Cloud, along with our own virtual private servers where we run our backend systems. These providers may store data in locations outside Papua New Guinea, but they are held to strict confidentiality and security obligations wherever they operate.

How Long We Keep Your Information

We keep personal information for as long as it's reasonably necessary for the purposes described in this policy. For marketing contacts specifically, that means we hold on to your email address and phone number for as long as you remain subscribed. If you unsubscribe, or if we identify any misuse or violation associated with your information, we will remove or restrict it accordingly.

Your Choices

You can unsubscribe from our marketing communications at any time using the link provided in our emails, or by contacting us directly at marketing@svl.com.pg. If you'd like to know what information we hold about you, or if you'd like us to update or delete it, just reach out and we'll be happy to help.

Security

We take reasonable technical and organizational steps to protect the personal information we hold from loss, misuse, and unauthorized access. That said, no method of transmission over the internet or electronic storage is completely secure, and we can't guarantee absolute security.

Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If we become aware that we've inadvertently collected information from a minor, we will take steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, our products, or legal requirements. When we do, we'll update the date at the top of this page. We encourage you to check back periodically so you stay informed.

Governing Law

This privacy policy is governed by the laws of Papua New Guinea, without regard to conflict of law principles.

Contact Us

If you have questions, concerns, or requests relating to this privacy policy or your personal information, please contact us at:

Soft Virtual Library
PO Box 1594, Waterfront, NCD, Papua New Guinea
Email: marketing@svl.com.pg